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Citigroup & Walt Disney Co: Leveraging Stakeholder Feedback

Ceres works with companies to organize on-going dialogues to help companies tackle some of the most challenging environmental and social impacts facing their business.

Ceres works with companies to organize on-going dialogues to help companies tackle some of the most challenging environmental and social impacts facing their business.

Leading companies specifically identify how they are incorporating stakeholder input into corporate strategy and business decision-making. Citigroup and Walt Disney Company, for example, each disclose the content of stakeholder feedback and detailed information on their responses to stakeholder concerns and suggestions.

  • Citigroup discloses stakeholder feedback gathered in a formal review of its sustainability report and provides a response to key questions being raised – among those, the company’s actions to implement the U.N. Guiding Principles on Business and Human Rights and how it is addressing conflict minerals in its supply chain.
  • The Walt Disney Company leveraged the Ceres stakeholder engagement model to review its sustainability strategy and first enterprise-wide environmental and social performance targets. The company’s sustainability report includes a summary of feedback the company gathered as well as its responses, including recommendations for developing a comprehensive climate change strategy, measuring and demonstrating returns on investment (ROI) for sustainability efforts, and broadening engagement with suppliers on social and environmental issues.