You are here: Home About Us Job Opportunities Associate, Salesforce Database Management
Document Actions
  • Print this Print this
  • Email this page

Associate, Salesforce Database Management

The Associate, Database Management is responsible for managing the Ceres’ organizational database, implemented on the Salesforce.com platform. He/she serves as the organizer and staff resource for the system. The database is used to track our individual and organizational partners, donors and prospects, e-newsletter recipients, action items and more. The Salesforce database integrates with Ceres’ website as part of a comprehensive, data-centric approach to our work. The Associate, Database Management also serves as point of contact for the Bloomberg Terminal and manages all training needs of staff with the local Bloomberg office. This position reports directly to the Director of Human Resources and Operations, and may support the Director in providing limited support to staff on technology needs.

Descriptions & Responsibilities

The Associate, Salesforece Database Management is responsible for managing the Ceres’ organizational database, implemented on the Salesforce.com platform.  He/she serves as the organizer and staff resource for the system. The database is used to track our individual and organizational partners, donors and prospects, e-newsletter recipients, action items and more. The Salesforce database integrates with Ceres’ website as part of a comprehensive, data-centric approach to our work. The Associate, Salesforce Database Management also serves as point of contact for the Bloomberg Terminal and manages all training needs of staff with the local Bloomberg office. This position reports directly to the Director of Human Resources and Operations, and may support the Director in providing limited support to staff on technology needs.

This job is an opportunity for an organized, detail-oriented, and trustworthy individual to work with all program teams within Ceres. This is a full-time position based in Boston, MA.

Primary responsibilities include, but are not limited to:

Database & Bloomberg Terminal Oversight:

  • Administration
    • Manage Ceres’ Salesforce database, for 70+ users
      • Develop processes to monitor data quality and integrity
      • Perform regular database de-duping and cleanup procedures
      • Manage ongoing support requests and administrative needs of users
      • Develop reports and dashboards to increase the effectiveness of the database system for staff
      • Support relationship management with Salesforce Foundation
      • Support relationship management with external vendors providing technical support
      • Interact with local Bloomberg office for trainings
  • Training and Documentation
    • Provide training and materials (such as how-to guides), and documentation (best practices/protocols) for new and current database users and keep materials up-to-date
    • Conduct annual assessment of user interaction with tool and incorporate findings into training plans for following year
    • Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources)
    • Attend annual conferences sponsored by Salesforce or Bloomberg to remain up-to-date on their products
  • Planning
    • Conduct annual assessment of database tool and report to Director on improvements to be made
    • Identify new and creative opportunities for programs teams, Development and Communications to leverage the database to support additional business processes or functions
    • Stay up-to-date on the latest technology releases, applications, integrations, and opportunities
  • Platform Integration
    • Work with Communications and Development team to ensure consistent integration of Salesforce with web and online giving
    • Work with Program teams to ensure consistent integration of Salesforce with proposed or current web interface
    • Work with Director, CFO, and COO to create Operations and Finance solutions in the database

Organizational Support: As a member of the Operations Team, the Associate may be called from time to time by the Director to provide technical or administrative support on team or organizational issues.

Qualifications

  • A Bachelor degree or 5 years of applicable work experience are required.
  • At minimum, 3 years of professional experience in an office environment required.
  • Demonstrated knowledge of the Salesforce.com platform required.
  • Excellent project management skills. Proven track record of achieving results.
  • Proficient in data manipulation.
  • Demonstrated experience working closely and building relationships with diverse groups of people.
  • Excellent verbal and written communication skills in English.
  • Prior experience designing documentation and providing training preferred.
  • Knowledge of donor databases and database integration for websites preferred.
  • Prior experience with technology support preferred, or an aptitude for learning technology quickly.
  • Prior experience in a fast-paced, growth-oriented organization. Ability to take initiative and manage multiple priorities simultaneously.


How to Apply

We encourage all applicants to review our website to familiarize themselves with Ceres before applying: www.ceres.org. Applicants should submit a resume, list of three references, and a letter describing their qualifications, interests, and potential contribution.

Please type "Associate, Database Management" in the subject line of your e-mail message.

Address all correspondence to:
Careers at Ceres
ATTN: Associate, Salesforce Database Management
Email (preferred): careers@ceres.org
99 Chauncy Street, 6th Floor
Boston, MA 02111

Ceres is an equal opportunity employer and seeks qualified applicants without regard to race, color, sex, religion, national origin, age, disability, marital status, or sexual orientation.

Filed under: